Refund Policy for OTTAIPS LLC

We value customer satisfaction and aim to deliver a seamless experience. To ensure our service aligns with your expectations, we highly recommend taking advantage of our trial offer before making a purchase.

Refund Conditions

We offer refunds under the following circumstances:

1. 10-Day Money-Back Guarantee:

   • Refunds are available for purchases made within 10 days, provided a valid issue with our service is identified.

2. Service Issues from Our End:

   • If we are unable to resolve a service issue within 24 hours, you may choose between a full refund or a prompt resolution.

Refund Exclusions

Refunds or partial refunds are not granted in the following situations:

1. Channel Preferences:

   • Refunds are not provided if you dislike the channel line-up.

2. Switching to Another Provider:

   • Refunds are not issued if you opt for another service after purchase.

3. Refusal to Apply Solutions:

   • If you decline to follow our troubleshooting solutions, a refund will not be processed.

4. App Selection Responsibility:

   • While we provide playlists, it is your responsibility to find a suitable app for running the M3U playlist. We provide guidance, but app fees are not under our control, and refunds will not be issued if a free app cannot be found.

5. Non-Refundable Trial:

   • The 24-hour trial is non-refundable and must be ordered via email.

6. Partial Refunds After Trial:

   • If you use a 24-hour trial before purchasing a subscription, any refund request will only be eligible for a 50% refund.

7. Premature Refund Requests:

   • If you request a refund without allowing us 24 to 48 hours to resolve an issue, only 50% of the subscription amount will be refunded.

Refund Fees

Refunds are subject to processing fees to cover administrative costs. These fees will be deducted from the total refund amount.

Refund Processing Time

Refunds are typically processed within:

• 20 to 31 business days for credit card payments.
• In rare cases, processing may take up to 90 days, depending on the payment provider.

Please note that OTTAIPTV LLC is not responsible for delays caused by payment providers.

Channel Issues

Occasionally, channels may experience freezing, buffering, or other intermittent issues. These problems can arise due to:

• Internet fluctuations
• Device, app, or customer setup issues
• ISP interruptions
• Server downtime or routine maintenance

Our dedicated engineers are continually working to resolve such issues promptly.

Compensation for Extended Downtime

If your IPTV subscription is inaccessible for 72 hours or more due to server issues caused by us, we will:

• Extend your subscription duration to compensate for lost time.
• Offer additional bonuses upon negotiation.

Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us at support@ottaips.com or +(44) 786-139-3122 (Whatsapp). Our support team is here to assist you promptly.

By clearly defining these terms, we strive to maintain transparency and fairness, protecting both our customers and our business. Thank you for choosing OTTAIPS LLC for your entertainment needs.